Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at factory-pizza.rest, place an order, use our online services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We operate an online platform through which customers can browse our menu, place food orders, make reservations, and interact with our brand. For any questions or concerns regarding this Privacy Policy, you may contact us using the information below:

2. Information We Collect

We collect several categories of information from and about users of our website and services. The types of information we collect depend on how you interact with us.

2.1 Personal Information You Provide Directly

When you use our website, create an account, place an order, subscribe to our newsletter, or contact us, you may provide us with personal information, including but not limited to:

• Identity Information: Full name, username, or similar identifiers
• Contact Information: Email address, telephone number, billing address, and delivery address
• Payment Information: Credit or debit card details, billing information (note: payment card data is processed securely by third-party payment processors and is not stored on our servers)
• Order Information: Details about the food items you order, customization preferences, and order history
• Account Credentials: Username and encrypted password when you create an account
• Communication Data: Messages, feedback, reviews, and complaints you submit to us via email, contact forms, or other channels
• Marketing Preferences: Your preferences for receiving marketing communications from us
• Dietary Information: If you voluntarily provide dietary preferences or allergen information for ordering purposes

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical and usage data, including:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, and device identifiers
• Log Data: IP address, timestamps of your visit, pages viewed, time spent on pages, links clicked, and referring URLs
• Location Data: General geographic location derived from your IP address (city and state level); precise location only if you explicitly grant permission
• Usage Data: Browsing behavior on our website, search queries, menu items viewed, cart activity, and interaction with promotional content
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, and similar technologies (see Section 8 for more details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of successful or failed transactions
• Delivery Partners: Delivery status updates and delivery address confirmations
• Social Media Platforms: If you connect your social media account or interact with our social pages, we may receive certain profile information permitted by your privacy settings on those platforms
• Analytics Providers: Aggregated demographic and behavioral data to help us understand how users engage with our website
• Review Platforms: Publicly posted reviews about our business

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, racial or ethnic origin, religious beliefs, or health conditions, except insofar as you voluntarily provide dietary or allergen information to facilitate your food order. We treat any dietary information you provide with additional care and discretion.

3. How We Use Your Information

We use the information we collect for the following purposes, consistent with our legitimate business interests and applicable law:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup arrangements
• Managing your account and providing customer support
• Sending order confirmations, receipts, and delivery notifications
• Responding to your inquiries, questions, or complaints
• Processing payments and managing billing

3.2 Website Improvement and Analytics

• Analyzing how users interact with our website to improve functionality and user experience
• Conducting research and data analysis to understand customer preferences and trends
• Identifying and fixing technical errors and bugs on our platform
• Optimizing our menu offerings, pricing, and promotions based on customer behavior
• Testing new features and website designs

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and newsletters (only where you have consented or where permitted by law)
• Displaying targeted advertisements and promotions based on your browsing behavior and preferences
• Personalizing your experience on our website to show relevant menu items and offers
• Conducting customer satisfaction surveys and loyalty programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public
• Responding to lawful requests from law enforcement or regulatory authorities

3.5 Business Operations

• Managing our day-to-day business operations and internal record keeping
• Training staff and improving our services
• Evaluating and carrying out potential business transactions such as mergers or acquisitions

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to help us operate our business and provide services on our behalf. These service providers are authorized to use your personal information only as necessary to perform services for us and are contractually bound to maintain the confidentiality and security of your data. Our service providers include:

• Payment Processors: To securely process credit card and other payment transactions
• Delivery Partners: To fulfill delivery orders to your specified address
• Cloud Hosting Providers: To store and manage our website and customer data securely
• Email Service Providers: To send transactional and marketing emails on our behalf
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior
• Customer Support Platforms: To manage and respond to customer inquiries
• Advertising Networks: To deliver targeted advertisements across third-party websites and platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or other legal obligation
• Responding to a lawful request from government or law enforcement authorities
• Protecting the vital interests of an individual where disclosure is necessary
• Establishing, exercising, or defending legal claims

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor or acquiring entity. We will notify you of any such change via a prominent notice on our website or by email prior to the transfer becoming effective.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for us to do so.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need and are trained in data protection practices
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors; we do not store full payment card numbers on our systems
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy
• Incident Response: We maintain procedures to detect, report, and investigate personal data breaches in accordance with applicable law

5.2 Limitations

While we employ reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that is likely to result in harm to affected individuals, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we extend the following rights to all users:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may ask us to correct inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to legal retention obligations
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time
• Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us through one of the following methods:

• Email: [email protected]
• Website: factory-pizza.rest

We will respond to your request within 45 days of receipt. In complex cases, we may extend this period by an additional 45 days with prior notice. We may need to verify your identity before processing your request to prevent unauthorized access to your information. We will not charge a fee for making a request unless it is excessive, repetitive, or manifestly unfounded.

6.4 Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. We may require proof of the authorized agent's identity and written permission from you before processing a request submitted by an agent.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will securely delete, destroy, or de-identify it in accordance with our data retention procedures.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant advertising.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. Without these, you cannot use core features such as placing orders or accessing your account.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous information.
• Functional Cookies: Allow the website to remember choices you make (such as your preferred delivery address or language) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to track the effectiveness of our marketing campaigns.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org.

For a detailed description of all cookies we use, their purpose, duration, and how to manage them, please refer to our Cookie Policy available on our website at factory-pizza.rest.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 18.

If you are under 18, please do not use our website or provide any personal information to us. If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verified parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply fully with the Children's Online Privacy Protection Act (COPPA) and applicable federal regulations governing children's online privacy.

10. International Data Transfers

Pizza Factory operates primarily within the United States. However, certain third-party service providers, including cloud hosting services, analytics providers, and email platforms, may process and store your personal information on servers located outside the United States.

If your information is transferred to or accessed from a country outside the United States, we take steps to ensure that such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring that the recipient country provides an adequate level of data protection
• Relying on the recipient's participation in recognized data protection frameworks

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other countries where privacy laws may differ from those in your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Factory. This Privacy Policy does not apply to those third-party platforms. We are not responsible for the content, privacy practices, or policies of any third-party websites.

We encourage you to review the privacy policies of any third-party sites or services you visit before providing them with your personal information. The inclusion of a link to a third-party site does not imply our endorsement of that site or its practices.

12. Marketing Communications and Your Choices

With your consent or where otherwise permitted by applicable law, we may send you promotional emails, newsletters, special offers, and other marketing communications about our products and services.

12.1 Opting Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" or "opt-out" link included in any marketing email we send you
• Emailing us at [email protected] with your request
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will continue to send you transactional communications related to your orders and account, such as order confirmations and delivery updates.

12.2 Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to DNT signals. However, you can manage your cookie preferences as described in Section 8 above.

13. California-Specific Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, phone number)
• Customer Records (address, payment information, order history)
• Commercial Information (products purchased, purchase history)
• Internet and Electronic Network Activity (browsing history on our site, search queries)
• Geolocation Data (general location based on IP address)
• Sensory Data (if you submit a voice message or photo via our platform)
• Inferences drawn from any of the above to create a profile about consumer preferences

13.2 "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents may request once per year information about whether we disclosed personal information to third parties for their own direct marketing purposes. To make such a request, please contact us at [email protected].

14. Filing a Complaint

If you believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve the issue directly:

• Email: [email protected]
• Website: factory-pizza.rest

14.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, you have the right to lodge a complaint with the appropriate data protection or consumer protection authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Post the revised policy on our website with a new "Last Updated" date at the top of this page
• Send a notification to registered users via email (where required by law)
• Display a prominent notice on our website homepage for a reasonable period following the change

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond in a timely and thorough manner.