Terms of Service

Effective Date: July 3, 2026  |  Last Updated: July 3, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the website factory-pizza.rest and all associated services, including online ordering, in-store dining, delivery, catering, and any other food-related services offered by Pizza Factory.

By visiting our Site, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or you are a minor using our services under the supervision and consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding contract under the laws of the United States;
• Your use of the Site and services complies with all applicable local, state, and federal laws and regulations.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" or "your" throughout this Agreement shall apply to that entity.

2. Description of Services

Pizza Factory is a food service business operating in the United States. We provide the following services to our customers:

2.1 Online Ordering

Through our website at factory-pizza.rest, customers may browse our menu, customize food and beverage items, and place orders for pickup or delivery. Our online ordering system is designed to provide a convenient and seamless experience. All orders placed through the Site are subject to availability and confirmation.

2.2 Delivery Services

Pizza Factory may offer delivery services within a defined geographic service area. Delivery availability, timeframes, and minimum order requirements are subject to change and will be communicated at the time of ordering. We reserve the right to modify, suspend, or discontinue delivery services at any time without prior notice.

2.3 Carryout and In-Store Dining

Customers may place orders for carryout or choose to dine in at our physical location(s). In-store dining is subject to seating availability and applicable health and safety regulations.

2.4 Catering Services

Pizza Factory may offer catering services for special events, corporate gatherings, and other occasions. Catering orders are subject to separate agreements and minimum advance notice requirements. Please contact us at [email protected] for catering inquiries.

2.5 Loyalty Programs and Promotions

From time to time, Pizza Factory may offer loyalty programs, discount promotions, coupons, or special offers. These programs are subject to their own specific terms and conditions, which will be communicated at the time of the promotion. We reserve the right to modify or discontinue any promotional program at our sole discretion.

2.6 Account Registration

Users may register for an account on our Site to facilitate faster ordering, save preferences, track order history, and participate in loyalty programs. Account registration is optional but may be required for certain features or services.

3. User Obligations and Prohibited Activities

3.1 Accurate Information

You agree to provide accurate, complete, and current information when placing orders, registering for an account, or communicating with Pizza Factory. You are responsible for maintaining the accuracy of your account information, including your delivery address, contact phone number, and payment information.

3.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account. Pizza Factory will not be liable for any loss or damage resulting from unauthorized access to your account due to your failure to safeguard your credentials.

3.3 Prohibited Activities

You agree that you will NOT use the Site or our services to:

• Violate any applicable local, state, or federal law or regulation, including but not limited to the Federal Trade Commission Act (FTC Act), consumer protection laws, and applicable food safety regulations;
• Submit false, misleading, or fraudulent orders, reviews, or information;
• Engage in any form of fraud, including but not limited to unauthorized use of payment instruments or chargebacks made in bad faith;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any part of the Site, our servers, or our internal systems;
• Use automated tools, bots, crawlers, scrapers, or similar technologies to access or extract data from the Site without our express written permission;
• Interfere with or disrupt the integrity or performance of the Site or any related technology infrastructure;
• Transmit any viruses, malware, spyware, or other malicious code through the Site;
• Collect or harvest personal information of other users without their consent;
• Post or transmit any defamatory, obscene, offensive, or otherwise objectionable content through any communication channels we provide;
• Use our services for any commercial solicitation or unauthorized advertising purposes;
• Circumvent, disable, or interfere with any security-related features of the Site;
• Engage in any activity that could damage, disable, overburden, or impair the functionality of the Site or servers.

Violation of any of the above prohibited activities may result in the immediate suspension or termination of your account, cancellation of your orders, and where applicable, referral to law enforcement authorities.

4. Intellectual Property Rights

4.1 Ownership

All content on the Site, including but not limited to text, graphics, photographs, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Site ("Content"), is the exclusive property of Pizza Factory or its content suppliers and is protected by United States copyright, trademark, trade dress, patent, and other intellectual property laws.

4.2 Limited License

Pizza Factory grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for personal, non-commercial purposes related to ordering our products and services. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection or use of product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of third parties;
• Any use of data mining, robots, or similar data gathering and extraction tools.

4.3 Trademarks

The name "Pizza Factory," our logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Pizza Factory. You may not use any of our trademarks without our prior written consent. Any unauthorized use may constitute infringement and violation of applicable intellectual property laws.

4.4 User-Generated Content

If you submit any reviews, feedback, comments, suggestions, recipes, ideas, or other content to us through the Site or via email ("User Content"), you grant Pizza Factory a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media. You represent and warrant that you own or control all rights to the User Content you submit and that such content does not violate any third-party rights or applicable laws.

5. Payment Terms

5.1 Pricing

All prices listed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or other charges, which will be calculated and displayed at checkout before you complete your order.

5.2 Payment Methods

Pizza Factory accepts various forms of payment as indicated on the Site at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. All payment transactions are processed through secure, third-party payment processors. By providing your payment information, you represent and warrant that you are authorized to use the payment method provided and that the information is accurate.

5.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation from us via email or through the Site. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors, or orders that we suspect involve fraud or unauthorized payment methods.

5.4 Taxes

You are responsible for all applicable sales taxes, use taxes, and other governmental charges associated with your order. Pizza Factory will collect and remit applicable state and local taxes as required by law.

5.5 Refunds and Cancellations

If you are dissatisfied with your order or experience an issue with your food, please contact us promptly at [email protected]. Refund and cancellation policies are subject to our discretion and will be handled on a case-by-case basis. Due to the perishable nature of food products, we generally do not accept returns. Orders that have already been prepared may not be eligible for cancellation or refund.

5.6 Promotions and Discounts

Discount codes, coupons, and promotional offers are subject to individual terms and conditions. Unless otherwise stated, promotions may not be combined with other offers and are subject to expiration dates and availability. Pizza Factory reserves the right to void any orders where promotions are misused or applied in violation of their terms.

6. Food Allergen and Dietary Information

Pizza Factory makes reasonable efforts to provide accurate allergen and dietary information on our menu. However, our food is prepared in kitchens where common allergens — including but not limited to gluten, dairy, nuts, eggs, soy, and shellfish — are present. We cannot guarantee that any menu item is completely free from allergens. Customers with severe food allergies or specific dietary requirements are strongly encouraged to contact us directly at [email protected] before placing an order. Pizza Factory disclaims any liability for allergic reactions or dietary complications arising from the consumption of our products.

7. Limitation of Liability

7.1 General Limitation

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA FACTORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Maximum Liability

IN NO EVENT SHALL PIZZA FACTORY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA FACTORY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

7.3 Essential Basis

The limitations of liability set forth in this Section reflect a fair allocation of risk between you and Pizza Factory and are an essential basis of the bargain between the parties. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.

8. Disclaimers

8.1 As-Is Basis

THE SITE AND ALL SERVICES PROVIDED BY PIZZA FACTORY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA FACTORY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
• WARRANTIES OF TITLE OR NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE.

8.2 Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Pizza Factory. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the terms and privacy policies of any third-party sites you visit.

8.3 Service Interruptions

Pizza Factory does not warrant that the Site will always be available or that access will be uninterrupted. We may perform maintenance, updates, or modifications to the Site from time to time, which may result in temporary unavailability. We shall not be liable for any inconvenience or loss caused by such interruptions.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Site or our services;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property right or privacy right;
• Any User Content you submit, post, or transmit through the Site;
• Any fraudulent, misleading, or illegal activities conducted by you in connection with our services;
• Any dispute you have with another user or third party in connection with your use of our services.

Pizza Factory reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate fully with our defense of such claims.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Factory is registered and operates, without regard to its conflict of law principles.

For customers located in the State of California, these Terms are subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California consumer protection laws.

Any legal action or proceeding arising out of or related to these Terms or your use of our services that is not subject to arbitration as described in Section 11 shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby consent to the personal jurisdiction and venue of such courts.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms of Service must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute informally by contacting Pizza Factory at [email protected]. We will attempt to resolve the dispute informally by contacting you via email within thirty (30) days of receiving your notice. If the dispute is not resolved within sixty (60) days of submission, either party may pursue formal dispute resolution as described below.

11.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

11.3 Class Action Waiver

YOU AND PIZZA FACTORY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pizza Factory agree in writing, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

11.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided that such action remains in small claims court and is not removed or appealed to a court of general jurisdiction.

11.5 Arbitration Fees

Payment of all filing, administration, and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules. If you are unable to afford arbitration fees, you may request a fee waiver from the AAA in accordance with its procedures.

12. Term and Termination

12.1 Duration

These Terms of Service are effective as of the date you first access or use our Site or services and shall remain in full force and effect until terminated in accordance with this Section.

12.2 Termination by You

You may terminate your account or stop using our services at any time. To close your account, please contact us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for completed orders.

12.3 Termination by Pizza Factory

Pizza Factory reserves the right to suspend, restrict, or terminate your access to the Site and services, with or without notice and without liability, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal activity;
• Conduct that we determine, in our sole discretion, is harmful to other users, third parties, or our business interests;
• Technical, operational, or business reasons;
• Requests from law enforcement or government authorities.

12.4 Effect of Termination

Upon termination, your right to access and use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

13. Changes to Terms

Pizza Factory reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our website at factory-pizza.rest;
• Where required by applicable law, provide additional notice such as a prominent notice on our Site or notification via email.

Your continued use of the Site or our services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must discontinue your use of the Site and services. We encourage you to review these Terms periodically to stay informed of any updates.

14. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information, and outlines your rights under applicable law, including the California Consumer Privacy Act (CCPA/CPRA) for California residents and other applicable federal and state privacy laws. By using our Site and services, you acknowledge and consent to the practices described in our Privacy Policy.

15. Force Majeure

Pizza Factory shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including without limitation: acts of God, natural disasters, earthquakes, fire, floods, storms, pandemics or public health emergencies, war, terrorism, riots, civil unrest, governmental actions or regulations, strikes, labor disputes, power outages, internet or telecommunications failures, or any other events beyond the reasonable control of Pizza Factory. In such events, our obligations will be suspended for the duration of the force majeure event.

16. Electronic Communications

By using our Site and services, you consent to receive electronic communications from Pizza Factory, including order confirmations, receipts, promotional materials, and notices regarding changes to our Terms or policies. You agree that any notices, disclosures, agreements, or other communications that we send to you electronically will satisfy any legal requirement that such communications be in writing. You may opt out of receiving promotional communications by following the unsubscribe instructions included in such communications or by contacting us at [email protected].

17. Children's Use

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at [email protected].

18. Accessibility

Pizza Factory is committed to making its website accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience any difficulty accessing our Site due to a disability, please contact us at [email protected], and we will make reasonable efforts to assist you.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements, policies, or guidelines incorporated herein by reference, constitute the entire agreement between you and Pizza Factory with respect to your use of the Site and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, representations, and communications, whether written or oral, relating to the subject matter hereof.

20. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to public policy for any reason, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect. The parties agree to replace any invalid, illegal, or unenforceable provision with a valid provision that most closely approximates the intent and economic effect of the original provision.

21. Waiver

The failure of Pizza Factory to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver by Pizza Factory of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms. Any waiver must be in writing and signed by an authorized representative of Pizza Factory to be effective.

22. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms of Service to any third party without our prior written consent. Any attempted assignment in violation of this Section shall be null and void. Pizza Factory may freely assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, without notice to you or your consent.

23. No Third-Party Beneficiaries

These Terms of Service are for the benefit of you and Pizza Factory only. Nothing in these Terms is intended to confer any rights or remedies upon any third party, nor shall these Terms be construed to create any third-party beneficiary rights.

24. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service or our services, please contact us using the information below:

We aim to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to food safety or orders, please contact us via email at [email protected] and mark your message as urgent.